🏛️Refund, Returns & Cancellation Policy

Last Updated: October 26, 2023

This policy (“Policy”) outlines the terms for refunds, returns, and cancellations for services and products purchased from INKSNAPP (“we,” “us,” or “our”). By purchasing our services or products, you (“the Client,” “you”) agree to the terms outlined in this Policy.

Company & Contact Information:
INKSNAPP
Attn: Bernard Habig
14 East Street, Warden, 9890, South Africa
General Inquiries: info@inksnapp.co.za
Customer Support & Cancellations: support@inksnapp.co.za
Phone: 061 181 6712

1. Digital Services (e.g., Graphic Design, Website Design, Digital Marketing)

This section applies to all ongoing service agreements, retainers, and managed projects.

1.1. Service Cancellation by Client

1.1.1. Cancellation Notice Requirement
To cancel an ongoing service, you must provide a formal written notice of cancellation. The cancellation will be effective 30 calendar days after we receive and acknowledge your written notice (“Cancellation Effective Date”). This 30-day period allows for a structured transition and the conclusion of any active work cycles.

1.1.2. How to Submit Cancellation Notice
Your cancellation notice must be sent via email to support@inksnapp.co.za from the primary contact email address on file for your account. The notice must include your company name, account details, and the specific services you wish to cancel. Verbal cancellations or requests sent to other email addresses will not be considered valid.

1.1.3. Client Obligations During the 30-Day Notice Period
During the 30-day notice period, all terms of your Service Agreement remain in full force. You are responsible for all payments and fees for services rendered up to the Cancellation Effective Date. You are also required to cooperate with our team to facilitate a smooth transition, which may include providing necessary access to systems and finalizing pending deliverables.

1.2. Fees and Refunds Upon Service Cancellation

1.2.1. Cancellation of a Project BEFORE Commencement
If you cancel a single, defined project before any work has commenced, you will receive a full refund of any deposit or pre-payment made for that specific project.

1.2.2. Cancellation of a Project AFTER Commencement
Due to the allocation of resources and bespoke nature of our work, once a project has commenced, all payments made are non-refundable. This includes deposits and milestone payments. Upon cancellation, you will receive all completed work and assets up to the point of cancellation.

1.2.3. Cancellation of Ongoing/Recurring Services
For ongoing services (e.g., monthly digital marketing retainers, website hosting, maintenance):

You will be billed for the final 30-day notice period as per your current billing cycle.
No refunds will be issued for any partial monthly periods or pre-paid fees after the Cancellation Effective Date.
All services will be terminated, and access to related platforms or dashboards will be revoked on the Cancellation Effective Date.

1.3. No Refund Policy for Commenced Services

Please note: Once work has commenced on a project or an ongoing service period has begun, we do not offer any refunds, including for partial periods of service. By purchasing a service, you acknowledge that it is customized to your requirements, and our fees compensate for the dedicated resources, strategy, and creative effort invested from the start.

1.4. Termination of Services by INKSNAPP

We reserve the right to suspend or terminate services immediately for any reason, including but not limited to:

Breach of our terms of service.
Non-payment of fees.
Illegal or fraudulent use of our services.
In such events, no refund will be provided.

2. Physical Products (e.g., Printed Materials, Branded Merchandise)

2.1. Returns & Refunds for Physical Products

We stand behind the quality of our physical products. However, as most items are custom-made, general returns are not accepted.

Eligibility for Return: You have 7 calendar days from the date of delivery to notify us of an item that is faulty, damaged in transit, or significantly different from the approved proof and ordered specifications.
Non-Returnable Items: Unless faulty, the following cannot be returned:
- All custom printed products (e.g., business cards, flyers, banners).
- Products made-to-order to your specific design.
- Any item not in its original, unused condition.

2.2. Return Process

Notification: Contact us at support@inksnapp.co.za within 7 days of delivery. Provide your order number, a detailed description of the issue, and clear photographs or video evidence.
Assessment: We will assess the claim and inform you of the next steps. If the return is approved, we will provide a Return Authorization and shipping instructions.
Inspection & Resolution: Upon receipt and inspection of the returned item, we will determine the appropriate resolution, which may be a replacement, re-print, or refund.

2.3. Refunds for Physical Products

Refunds are only processed for products that are confirmed to be faulty, damaged, or incorrect due to our error. If your refund is approved, it will be credited to your original method of payment within 14 business days.

3. General Provisions

3.1. Modifications to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting the updated Policy on our website. It is your responsibility to review this Policy periodically.

3.2. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the Republic of South Africa.

3.3. Contact Us

For any questions regarding this policy, or to submit a cancellation notice, please contact us using the information below.

INKSNAPP
Attn: Bernard Habig
14 East Street, Warden, 9890, South Africa
Email: support@inksnapp.co.za
Phone: 061 181 6712